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Agent(e) service à la clientèle

Si vous aimez le service à la clientèle et travailler dans un environnement dynamique, ce poste est pour vous!

Domfoam Inc. est à la recherche d’une personne énergétique pour combler un poste dans sa superbe équipe! Sous la responsabilité du Directeur de qualité, cette personne devra prendre en charge le service à la clientèle. Elle utilisera ses compétences en matière de communication et d'organisation pour offrir un service exceptionnel aux clients.

Horaire du Lundi au vendredi 7 :00 – 15 :30

Tâches :

Communication avec les clients:

Répondre aux appels téléphoniques.
Répondre aux courriels et messages.

Gestion des demandes de clients:

Traiter les demandes d’information, et faire un suivi sur les commandes en cours avec le superviseur d’emballage/superviseur de production.
Utiliser et mettre constamment à jours la liste de suivi des commande (Open Orders List), et rentrer les commandes finies qui seront donné par le superviseur d’emballage.
Utiliser le système Navision afin de faire un suivi sur les commandes et autres informations pertinentes.
Enregistrer et suivre les requêtes des clients.
Orienter les clients vers les bonnes ressources ou départements (Département Qualité pour les plaintes, Bureau de commande et autres).

Traiter les plaintes et réclamations des clients.
Aviser les dates de livraison s’il y a un imprévu en production.
Faire le suivi après la résolution d’un problème afin de s’assurer que le client est satisfait.

Collaboration interne:

Communiquer avec les autres départements pour résoudre les dossiers. (RMA, Courriels).
Contribuer à l’amélioration des procédures de service à la clientèle.
Garder à jours le Production TV Dashboard sur l’écran principale.
Communiquer avec l’expédition afin de s’assurer que la commande concernée sera livrée à temps.
Ramasser les commandes qui doivent être modifié ou annulé, et les renvoyer au bureau des commandes.
Répondre aux vendeurs et les assister avec un suivi de la commande en cours.

Qualifications :

Compétences en informatique (WORD, EXCEL).
Niveau d’étude secondaire.
Français et anglais parlé et écrit nécessaire.
2 ans d’expérience en service à la clientèle en milieu manufacturier ou en entrepôt.
Être axé sur la qualité et la satisfaction du client.

--------------------------------------------------------------------------------

Customer Service Representative

If you enjoy customer service and working in a dynamic environment, this position is for you!

Domfoam Inc. is looking for an energetic person to join its great team! Reporting to the Quality Director, this person will be responsible for customer service. They will use their communication and organizational skills to provide exceptional service to customers.

Schedule: Monday to Friday, 7:00 AM – 3:30 PM

Responsibilities:

Customer Communication:

Answer telephone calls.
Respond to emails and messages.

Managing Customer Requests:

Handle requests for information and follow up on current orders with the Packaging Supervisor / Production Supervisor.
Use and continuously update the Open Orders List and enter completed orders provided by the Packaging Supervisor.
Use the Navision system to track orders and other relevant information.
Record and follow up on customer requests.
Direct customers to the appropriate resources or departments (Quality Department for complaints, Order Office, etc.).
Handle customer complaints and claims.
Inform customers of delivery dates when there are unexpected production issues.
Follow up after a problem has been resolved to ensure the customer is satisfied.

Internal Collaboration:

Communicate with other departments to resolve issues/files (RMA, emails).
Contribute to improving customer service procedures.
Keep the Production TV Dashboard up to date on the main screen.
Communicate with Shipping to ensure the relevant order will be delivered on time.
Collect orders that need to be modified or cancelled and return them to the Order Office.
Respond to sales representatives and assist them with tracking current orders.

Qualifications:

Computer skills (Word, Excel).
High school education.
French and English, spoken and written, necessary.
2 years of customer service experience in a manufacturing or warehouse environment.
Customer- and quality-oriented.

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Apply for Agent(e) service à la clientèle at Domfoam Inc.